About us

I would like to take this opportunity to welcome you to American Adventure Tours and I’m proud to present our programs and services. Choosing the right partner to best service the needs of our clients is of critical importance. Our commitment is to give you the best quality product at the best price and to contribute to your success. Our special mission is to care for and to provide an enjoyable and educational experience to everyone of our customers. AAT Tours has expanded its operations and now operates in markets worldwide. We have been extremely successful with our new destinations and programs.

We have a wide selection of itineraries and services, and directly manage operations in Florida, Argentina, Mexico and Brazil. In other destinations, we work with our reliable partners to bring you the best service possible.

We apply very strict standards of comfort, safety and cleanliness so your clients can look forward to enjoyable and reliable service on each day of their travel experience.

We are a wholesale operator able to give you the best quality product at the best price to contribute to your success.

On behalf of all of our employees, I would like to thank you for the support and confidence many of you have had in us over the past years, and I hope we will be able to continue to serve you for many more years to come. As always, you have our continued dedication to give your clients the best service available in the United States.

Sincerely,

Suely Auerbach
President

Why choose AAT Tours for your group tours?

We create each tour based on your request. We do not have a set seat-in program where you can choose from. We can create the tours based on your wishes: this can be a short budget tour with 3-star hotels up to exclusive tours with 5-star hotels through different destinations.

Our staff is creative, innovative, flexible and enthusiastic. We love Brazil and the US and most of us have worked in the past as tour directors which means we have a good knowledge of the countries and more important: of what clients want!

International staff: languages spoken are English, French, German, Dutch and Portuguese.  We can send you a proposal in your own language when you send us a request.

Experience: We operate many tour series yearly for our partner tour operators in The Netherlands, Germany, Switzerland, Hungary, Slovenia, France and Belgium.

Good rates: we organize over 40 tours a year. For this reason we have excellent rates with hotels and other partners with whom we have been working for over 20 years…

 

Terms and Conditions:

TYPE OF SERVICES PROVIDED

American Adventure Tours, LLC (AAT Tours) is a receptive tour operator, operating as a wholesaler of travel products in the United States. As such, it acts as a facilitator only and not as a provider of hotel and local services. The suppliers of transportation, sightseeing, hotel accommodation, meals and other services and attractions, as well as tour escorts, are independent contractors and not agents or employees of AAT Tours and therefore neither AAT Tours nor any of its affiliates shall be liable for any personal injury or death or damage to or loss of property arising out of the performance or non-performance by such persons and entities or arising out of other incidents while on tour including without limitation equipment breakdown, accidents, theft, lost or damaged baggage, strikes, delays and cancellation of or changes in itinerary, schedules, etc. AAT Tours has no liability for, and will make no refund in the event of any third party delay, cancellation, overbooking, strike or any other force majeure or cause beyond its direct control.

ESCORTED TOURS

The law is very strict regarding the rest hours of a driver. The coach cannot be used for transfers or excursions for the group that are not mentioned in the program. If there is a request for an excursion not mentioned in the program, the guide will contact AAT Tours and a surcharge might apply.

GROUP BOOKINGS

The minimum for a group booking is 10 rooms. If allotment falls below 10 rooms a price increase may be applied since the hotel in such case usually increases the room price as it is no longer considered a group booking. A surcharge might apply for the transfer and/or room rate. Allotment is not guaranteed and other payment conditions generally apply for FIT bookings (full prepayment at time of confirmation).

GRATUITIES

Tour prices do not include driver or guide gratuities. We suggest $2 – $3 per person per day for the driver, and $4- $5 per person per day for the guide. Client should inform the passengers of these gratuity expectations.

DEPOSIT AND PAYMENT

AAT Tours will send an invoice 30 days prior to the start date of the service. Payment to AAT Tours has to be made 14 days prior, unless the hotel requires an earlier deposit. This is often the case with pre- and post nights of cruise groups and in certain cities as New York and Washingon DC. Exact payment conditions will be confirmed at the time of booking.

CANCELLATION
Unless otherwise specified for a specific trip or fare, the fees applied for cancellations are the following:
Up to 30 days before departure – free of charge
30 – 14 days before departure – 25% penalty
14 -7 days before departure – 50% penalty
7 -0 days before departure -100% penalty

CHANGES OF ITINERARY
Due to circumstances beyond our control, or in the best interest of the customer, we reserve the right to change the itinerary or schedule of any tour as well as the activities and excursions, at any time and without prior notice. AAT Tours will assume no liability in such instance. We also reserve the right to cancel any trip due to circumstances beyond our direct control (government actions and regulations, weather, strikes or riots), as well as safety or security considerations. In case of cancellation by AAT Tours, the client will receive either a full refund or a change of travel dates.

ACCEPTANCE OF CONDITIONS
By booking a trip, you signify your agreement to all terms, conditions, and notices contained or referenced herein (the ” Conditions of Sale “). If you do not agree to these Conditions of Sale, please do not make a reservation. We reserve the right, at our discretion, to update or revise these Terms & Conditions. Please check the Conditions periodically for changes. Your continued use of our services following the posting of any changes to the Conditions of Sale constitutes acceptance of those changes.

BEDDING

As most of our rooms are run-of-the-house, neither AAT Tours nor the hotels guarantee one bed per person in double, triple and quad rooms. Double rooms may contain only one double bed. Passengers requiring separate beds should specifically request this at time of booking.

Separate beds will then be placed “on request”, but cannot be guaranteed. Triple and quad rooms usually contain two beds, one of which may be a rollaway or sofa bed. The occupancy of a room is defined by the number of paying adults and not by the configuration or number of beds provided.

Additional rollaway beds may be available at an extra charge, payable directly to the hotel.

TAX INCREASES

Our prices include all relevant federal, state and locally imposed taxes. These taxes are subject to change, often at short notice. Any increases are beyond the control of both AAT Tours and our suppliers. Should taxes increase, we will notify clients and invoices will be adjusted to reflect the revised tax rates.

FUEL SURCHARGE

AAT Tours reserves the right to charge the tour operator for a fuel surcharge charged by the transportation companies.

PORTERAGE

Tour prices do not include hotel porterage unless specified. If included, this is for one bag per person only.

BAGGAGE DURING BUS TOURS

Allowed for transfers and escorted tours: 1 bag per person with a maximum of 20 kg. Due to space limitations, AAT Tours cannot guarantee that extra bags will be permitted on the coach. If space does permit, passengers will be charged US$ 4 per bag, per day for each additional bag. This additional charge will be collected at tour departure.

MINIMUM AGE FOR ROOM OCCUPANCY

On tours that overnight in the State Nevada (Las Vegas and Laughlin), one person per room must be a minimum of 21 years old. On all other tours, one person per room must be a minimum of 18 years old.

BREAKFAST

Breakfast is not included unless specified or specifically requested. At some hotels a continental breakfast might be included. Please inform your clients that continental breakfast in the US/Canada only consists of toast, marmalade, muffins or bagels and coffee or tea. It cannot be compared to a breakfast in most European countries.

HOTEL LOCATIONS

Most of the hotels that are used during the coach tours are located outside the city. This is because of bus parking and better quality vs. price. Distance can be up to 20 miles. Driving time depends on traffic circumstances.

SMOKING

Smoking is not permitted on touring or sightseeing coaches in the USA and Canada. Smoking is also restricted in most hotels and restaurants, and in certain cities, bars and lounges. Many hotels in the USA and Canada are now 100% non-smoking. AAT Tours is not responsible for fines issued by hotels caused by clients that have been smoking in their room.

COMPLAINT POLICY
If a client has a complaint against the company the client must first inform the tour leader, in case of group travel, or company representative while on the tour in order that the leader/representative can attempt to rectify the matter. If this does not resolve the complaint, the client should contact the company directly by telephone. If satisfaction is still not reached through these means then any further complaint must be put in writing to the company within 28 days of the end of the tour. The company will not accept any liability of claims received after this period.

GENERAL
This agreement is governed by the laws of the State of Florida, USA. You hereby consent to the exclusive jurisdiction and venue of courts in Broward County, Florida, USA, in all disputes arising out of or relating to the use of this agreement. You agree that no joint venture, partnership, employment, or agency relationship exists between you and AAT Tours as a result of this agreement. American Adventure Tours’ performance of this agreement is subject to existing laws and legal process., If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. This agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the client and AAT Tours with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product, or event. Any rights not expressly granted herein are reserved.